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FAQ

COVID-19 measures

At Sol y Mar Hoteles we have adopted a series of measures that will be applied in accordance with the recommendations of the Ministry of Health and constitute an adaptable guide. More information.

No cancellation fees.

Free cancellation until 6 days before arrival. For reservations made from 22/04/2020.

Best price guarantee in our official website.

We guarantee the best price through our website. If you find it cheaper we will improve it with an extra 5% discount. (Not applied for collective or group discounts).

Where is Apartamentos del Mar located?

Apartamentos del Mar are located in Gran Hotel Sol y Mar building. There are in Calpe (Alicante), on the seafront of Arenal Bol beach.

Is Apartamentos del Mar and Adults Only Apartment?

Yes, Gran Hotel Sol y Mar allows accommodation just for adults (+16).

Is there Spa in Apartamentos del Mar? Is it included?

Yes, there is a Spa and treatment cabins. More than 800 meters of wellness.

This service is not included in the price, unless you book a getaway where indicate that this service is included.

What is close to Apartamentos del Mar?

Calpe is one of the most beautiful village in Costa Blanca area. It is situated between Altea and Moraira, in the heart of the Costa Blanca. To stand out sorrounding Calpe:

  • The Rock of Ifach
  • Las Salinas
  • The Queen’s Baths
  • Prince of Asturias Ecological Walk
  • The Port
  • The Old Town
  • 14 km of Coves and Sand Beaches.

What time can we enter the apartments? According to Valencia regulations, the official access is at 18:00 hours.

And the check-out time? The official check-out is at 10:00a.m.

Can we contract HB or FB in the apartments? Services of Breakfast, half board and full board are also available for the guests of the apartments.

Do you accept pets? Pets are not allowed in the hotel or in the apartments.

Can the clients of the apartments use all the services of the Hotel? Clients staying in the apartments can use the same facilities as the clients staying in the hotel.

Do the clients of the apartments have free access to the gym? The clients of the apartments have free access to the gym.

Is the outdoor swimming pool heated? The outdoor swimming pool is not heated.

Is there an indoor swimming pool? We do not have an indoor pool

Is it necessary to make a deposit when booking an apartment? It is compulsory to make a deposit of 30% when booking from May to October. The rest of the year it is only necessary as a credit card guarantee.

Is it compulsory to pay a deposit at check-in.? It is compulsory to pay a guarantee deposit of 150 euros upon your arrival or leave a credit card number.

Is the parking included? Can we book it? The parking is public and there is a special price of 14€ for 24 hours for the clients of the apartments. It is not possible to book it, but there are more than 400 places.

Is the cleaning service included? Cleaning is an extra service and it is not included, although you can hire it with us in advance. In addition there is a free change of sheets and towels every 7 days.

*It is compulsory to show a valid identity in the EU or passport for all the people over 16 years old, according to the Organic Law 1/92 on the Citizen security protection.